PowerHaus UK – Privacy Policy

Effective Date: [03/08/2025]

⸻

1. What We Collect

We collect:
    •    Name, email, phone number
    •    Billing and shipping address
    •    Order history
    •    IP address and device info (for fraud prevention)
    •    Communications sent to us (e.g. emails, forms)

⸻

2. Why We Collect It

To:
    •    Process orders
    •    Fulfil shipping
    •    Communicate updates
    •    Prevent fraud
    •    Improve our services
    •    Comply with UK law (e.g. VAT and tax)

⸻

3. How We Store It
    •    Securely stored on Shopify and our private systems
    •    Access restricted to authorised personnel only
    •    Payment data is encrypted and processed via PCI-compliant gateways (e.g. Shopify Payments, PayPal)

⸻

4. Sharing Data

We never sell or rent your data. We may share limited data with:
    •    Couriers (to fulfil delivery)
    •    Payment processors (for fraud prevention)
    •    Legal authorities (if required by law)

⸻

5. Your Rights (UK + EU)

You may:
    •    Request access to your personal data
    •    Request deletion (unless required for legal compliance)
    •    Opt out of marketing communications

To request, email: support@powerhausuk.com

⸻

6. Cookies

Our site uses cookies for:
    •    Basic functionality
    •    Site performance
    •    Analytics (e.g. Google Analytics)
    •    Targeted advertising (e.g. Meta, TikTok)

You can disable cookies via your browser settings.

⸻

7. Data Retention

We retain customer records for up to 7 years for legal compliance with UK VAT and tax laws.

⸻

8. Contact

For any privacy concerns, contact:
support@powerhausuk.com