PowerHaus UK – Returns, Refunds & Warranty Policy

Effective Date: 03/08/2025

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1. Overview

Due to the bespoke and specialist nature of our products and services, PowerHaus UK operates a strict no-return, no-refund policy unless otherwise agreed in writing.

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2. Items Not Eligible for Return or Refund

We do not accept returns or offer refunds on:
    •    Custom-made products (e.g. custom steering wheels, carbon trims, digital clusters)
    •    Any fitted or installed products
    •    Electrical components or wiring looms
    •    Wrapping services (interior or exterior)
    •    Products modified by the customer or third parties
    •    Orders placed by mistake or due to buyer misjudgement
    •    Items delayed in transit unless loss is confirmed by courier

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3. Eligible Return Conditions

We will only consider a return if the item is:
    •    Proven to be faulty out of the box
    •    Incorrect to your confirmed written order spec (e.g. wrong model sent)

You must:
    •    Notify us within 48 hours of receiving the item
    •    Provide clear photos/videos of the issue
    •    Return the item unused, unmodified, and in original packaging

If accepted, we may offer:
    •    Replacement product (subject to stock)
    •    Store credit (at our discretion)

Refunds are never automatic and only granted after inspection.

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4. Return Shipping

You are responsible for return shipping costs unless the item was proven to be defective or sent incorrectly by us. We recommend tracked and insured postage — we do not accept responsibility for lost returns.

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5. Labour Charges

We do not reimburse any third-party fitting, diagnostics, labour, or removal costs under any circumstance.

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6. Order Cancellation

Once an order is placed, it cannot be cancelled — especially for made-to-order or imported items.

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🛠️ PowerHaus UK – Warranty Policy

Effective Date: [Insert Date]

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1. General Coverage

All products sold by PowerHaus UK are covered only by the manufacturer’s warranty. PowerHaus UK does not offer additional warranty coverage unless explicitly stated in writing.

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2. Warranty Conditions

Warranty may be voided if:
    •    Product was not installed by a qualified professional
    •    There is damage from incorrect wiring, over-voltage, water ingress, or misuse
    •    Product has been modified, opened, tampered with, or dismantled
    •    There is no proof of professional installation (dated invoice required)

We reserve the right to reject any warranty claim that fails to meet the above conditions.

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3. Warranty Process

To initiate a claim, you must:
    •    Contact us via email with your order number, fault description, and proof of professional fitting
    •    Provide clear evidence (photos/videos) of the issue

If approved, warranty support will be:
    •    Replacement (if in stock)
    •    Repair
    •    Manufacturer return (if required)

You are responsible for sending the item back at your own cost.

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4. Labour & Losses

We do not cover:
    •    Labour for removal, refitting, or diagnostics
    •    Downtime, loss of earnings, or indirect costs

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5. Timeframe

Warranty periods vary depending on the product and manufacturer. Check each listing or contact us in advance. In the absence of specific terms, a default warranty of 6 months applies to non-custom items.